WHERE ARE YOU LOCATED?
We are based in Miami, South Florida.
DO YOU SHIP TO COUNTRIES OTHER THAN USA?
Yes, at this time we ship to the United States of America, Canada, The Bahamas, Mexico, Aruba, most of the Caribbean islands, Peru and Brazil.
DO YOU HAVE ANY BRICK AND MORTAR STORES?
At this time, we do not have any physic retail stores open to the public. Our building’s location is an office and a shipping warehouse.
HOW SHIPPING IS CALCULATED?
For US 48:
Non-perishables: We offer a flat rate of $12.90 for orders <$89. For heavy orders (>5 lb) additional charges apply. Orders over $89 qualify for free shipping.
Perishables: We offer a flat rate of $19.90 on perishables, except for spreadable sausages, and caviar that need overnight shipping. For heavy orders (>2lb), additional charges apply.
Florida residents: We offer an exclusive flat rate of $9.99 with 1-2 Day delivery.
Puerto Rico & US Territories: We offer a flat rate of $25.90.
Hawaii & Alaska : We offer a flat rate of $29.90.
International shipping: Shipping costs vary depending on the weight and size, destination and chosen shipping rate, and are calculated using the most affordable method calculation.
We do not charge a handling or box extra-charge on any order.
Find more info here
WHAT CARRIERS DO YOU SHIP THROUGH?
We ship through UPS, FedEx and USPS.
DO YOU SHIP TO PO BOXES?
Yes, but we only ship non-perishables items to a PO BOX.
WHAT CAN I EXPECT WITH THE TAG "COMING SOON"?
"Coming soon" indicates that something is expected to arrive or become available within the next 2-3 days.
WHAT CAN I EXPECT WITH THE TAG "PRE-ORDER"?
"Pre-order" generally indicates that you will receive the item once it becomes available. The pre-order period tends to begin days, weeks or months, depending on the product, stock levels, and country of origin.
CAVIAR IS IN "PRE-ORDER", WHEN WILL THIS ARRIVE?
Caviar usually takes 1-2 business days to come in to our warehouse. So expect between 2-5 business days to receive it.
WILL MY PERISHABLES SURVIVE TRANSIT?
We pack our boxes with freeze gel packs to keep cold the inside of the insulated container.
We schedule your shipment to avoid weekend transit, so it does not spend Saturday and Sunday in an unrefrigerated warehouse.
DO YOU SHIP TO APO AND OTHER MILITARY LOCATIONS?
Yes. We do ship to APO addresses through US Priority Mail.
CAN YOU HOLD AN ORDER TO SHIP LATER?
Yes, we can! Please leave us a comment in order notes.
I WOULD LIKE TO ADD A GIFT CARD AND CUSTOM MESSAGE IN MY ORDER. CAN I DO THAT?
Yes, absolutely! Go to your shopping cart and click on Gift Options: Add to select your favorite option.
HOW DO I REDEEM MY GIFT CERTIFICATE?
To redeem a gift certificate follow the simple steps below: You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
- Browse the store and add items to your cart as you normally would.
- Click the 'View Cart' link to view the contents of your shopping cart.
- Type your gift certificate code in to the 'Redeem Gift Certificate' box and click 'Go'.
DO YOU HANDLE CORPORATE GIFTS?
Yes we do. Please visit our Corporate Gifts section to learn more
HOW TO EDIT MY CART?
On desktop:
1. Go to the cart icon on the top right corner.
2. Tap "View Cart" button.
3. Edit your cart content.
On mobile:
1. Click on the cart icon on the top right corner.
2. Edit your cart content.
HOW TO REDEEM A COUPON CODE?
On desktop:
1. Go to the cart icon on the top right corner.
2. Tap "View Cart" button.
3. Scroll down to Coupon code, and then click Add Coupon.
4. Enter the coupon code and hit apply.
4. You will see the discounted amount instantly.
On mobile:
1. Click on the cart icon on the top right corner.
2. Scroll down to Coupon code, and then click Add Coupon.
3. Enter the coupon code and hit apply.
4. You will see the discounted amount instantly.
HOW DO YOU SHIP CHOCOLATE?
We include gel packs at our discretion on orders that may require them.