We are here to help
We're happy to answer questions or help you with returns.
I'm missing a product from my order, what do I do?
If you are missing a product from your order, please send us an email to firstname.lastname@example.org and we will be more than happy to assist you.
What do I do if I receive a faulty item in my order?
If the product is defective or broken, please send photos of damaged items to expedite your return, we will send you replacement of the same product at no additional cost. Please contact at email@example.com and we will provide you with the return address. Shipping cost will be at our own expense.
CAN I CANCEL MY ORDER?
If you change your mind about your order, you may cancel an order at any time prior to shipment. To cancel your order, please send us an email to firstname.lastname@example.org.
A restocking fee of 20% order value will be deducted for any order canceled after shipping.
HOW DO I TRACK MY ORDer
You will receive emails to update you on the progress of your order, or you can check its progress by simply logging into your account here. You can also shoot us an email to email@example.com, and we will be happy to provide tracking information.
WHAT HAPPENS IF MY PACKAGE GETS LOST?
All items purchased from legourmetcentral.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Do you ship to PO Box?
Yes, we do ship to PO Boxes with USPS. To ensure optimal delivery, please do not add a PO Box for perishable items.
Do you ship to APO/FPO addresses?
Yes. We do ship to APO addresses through US Priority Mail.
WHERE DO YOU SHIP?
At this time, we ship to the United States of America, Canada, The Bahamas, Mexico, Aruba, most of the Caribbean islands and Brazil.
HOW MUCH IS SHIPPING?
Shipping rates are calculated at checkout and are determined by the perishability of the product/s in your order, and the destination.
For US 48:
For perishable items: shipping cost is calculated at checkout using the most affordable method calculation. 2-day shipping is required except spreadable sausages, and caviar that need overnight shipping.
For non-perishable items: we offer a flat rate of $12.90 with UPS Ground. You're welcome to upgrade to expedite shipping anytime!
Hawaii & Alaska & US Territories: Shipping cost is a flat rate of $29.90.
Puerto Rico & US Territories: Shipping cost is a flat rate of $25.90.
International shipping: Shipping costs vary depending on the weight and size, destination and chosen shipping rate, and are calculated using the most affordable method calculation.
We do not charge a handling or box extra-charge on any order.
View full shipping policy
HOW DO YOU SHIP PERISHABLE PRODUCTS?
Perishable items such as cheese or ham requires cold packing and fast shipping to ensure to arrive in perfect condition. Caviar, and spreadable sausages like Spanish sobrasada or morcilla need overnight shipping.
To avoid weekend transit, orders placed after 11AM PT / 2PM ET on Tuesday with 2-Day shipping, will ship on Monday of the following week.
PRODUCT & STOCK
How can I purchase a gift voucher?
To buy a gift voucher you may click here. Gifts start at $25, and you can customize the amount you wish to add.
A PRODUCT ON THE WEBSITE SAYS PRE-ORDER. CAN I BUY IT?
If a product on the website is tagged as Pre Order, you absolutely can buy it. As soon as the product becomes available, it will be shipped to you!
WHAT IF A PRODUCT IS OUT OF STOCK?
If a product is out of stock, you may add your email address and we will notify you as soon as the product becomes available.
RETURNS AND EXCHANGES
What is your return policy?
can i return a food item?
We offer up to 72 hours from the date you receive the order to inspect your food items. If we sent you a wrong item, a product is missing or the item is defective, we’ll send you a new one immediately. We’ll pay for the shipping cost.
- For any other returns, the returned product must be unused and in its original packaging. Please contact us here if you need to return a product. Shipping cost will be at your own expense.
- Food Gift boxes: if for any reason, you are or the recipient is not fully satisfied with the gift box, please send us an email at here within 72 hours of receipt, we will re-ship/replace your order, or provide store credit. The returned gift box must be unused and in its original packaging. We'll pay for the shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We do not accept any food returns after 72 hours from delivery date.
I want to return a non-food item, what's the return policy?
We offer 30 day return policy from the date of the purchase. If you receive your order and are not satisfied for any reason, you can return the product for a refund, credit store or replacement.
- If the product is defective or broken, please send photos of damaged items to expedite your return, we will send you replacement of the same product at no additional cost.
- If a product is missing, we will send you the product at no additional cost.
We do not accept any returns after 30 days from ship date.
When can I expect my refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund (5 to 10 business days).
STILL HAVE ANY QUESTIONS?