First, if you have a need to consider returns, you likely ordered a product from us. Which means we owe you a BIG THANK YOU!
Nothing makes us happier than having you as a customer, and as such we promise you to do our best to deliver an amazing product and customer experience.
Cancellation
You may cancel an order at any time prior to shipment. Once an order has shipped, it is subject to the terms below.
Here’s our return policy:
You may cancel an order at any time prior to shipment.
1. Non-food items:
- 30-Day Window: We offer a 30-day return policy from the date of purchase. If you receive your order and are not satisfied for any reason, you can return the product for a refund, store credit, or replacement.
- Process: Please contact us at support@legourmetcentral.com to request the return address. Return shipping costs will be at your own expense. We do not accept any returns after 30 days from the ship date.
- Damaged or Missing Items: If a non-food product arrives defective, broken, or is missing entirely, please email us clear photos of the damage to expedite your claim. We will send you a replacement of the same product at no additional cost.
We do not accept any returns after 30 days from ship date.
2. Food Items & Perishables (Non-Returnable)
We take great care in shipping our fresh and temperature-sensitive products. Because of food safety standards, we are unable to accept returns on perishable items. If fresh butter or another temperature-sensitive product arrives spoiled, melted, damaged, or otherwise unsuitable for use, please contact us within 72 hours of delivery with clear photos of the product and packaging.
In most cases, we will refund the cost of the affected item. Shipping charges are generally non-refundable, though store credit may be offered at our discretion. Returns are not required for perishable items.
Fresh Butter and Temperature-Sensitive Products
Fresh butter and similar artisan products are particularly sensitive to heat and transit delays, especially during summer months. Each claim will be reviewed based on delivery timing, supporting photos, and the condition of the item upon arrival.
3. Gourmet Food Gift Boxes:
- 72-Hour Window: If you or your recipient are not fully satisfied with a gift box, please email support@legourmetcentral.com within 72 hours of delivery. At our discretion, we may re-ship the box, replace specific items, provide store credit, or offer an appropriate resolution.
- Condition: Returned gift boxes must be unused and remain in their original packaging. We do not accept any claims or returns after 72 hours from the delivery date.
- Delivery Failures: Orders refused at delivery or returned due to multiple failed delivery attempts may not be eligible for refunds, particularly if they contain perishable elements.
Refunds
For Non-Returnable Items (Food & Perishables)
For Returnable Items (Non-Food Goods)
When a physical return is required, refunds typically take longer to process. Please allow up to four weeks from the date your return is handed to the carrier for the refund to be completed. This timeframe includes transit time, warehouse inspection, and bank processing time.
Important Notes
Refunds are issued to the original form of payment used at checkout whenever possible. Food gift box recipients are not eligible for cash refunds and may receive store credit or a digital gift card instead. Shipping charges are generally non-refundable, except in verified cases of carrier service failure involving perishable goods.
Last Updated: June 18, 2026