First, if you have a need to consider returns, you likely ordered a product from us. Which means we owe you a Big Thank you!
Nothing makes us happier than having you as a customer, and as such we promise you to do our best to deliver an amazing product and customer experience. Here’s our return policy:
- You may cancel an order at any time prior to shipment.
- Non-food items: we offer 30 day return policy from the date of the purchase. If you receive your order and are not satisfied for any reason, you can return the product for a refund, credit store or replacement.
- If the product is defective or broken, please send photos of damaged items to expedite your return, we will send you replacement of the same product at no additional cost.
- If a product is missing, we will send you the product at no additional cost.
- Please contact us at firstname.lastname@example.org and we will provide you with the return address. Shipping cost will be at your own expense.
We do not accept any returns after 30 days from ship date.
- Food items: we offer up to 72 hours from the date you receive the order to inspect your food items. If we sent you a wrong item, a product is missing or the item is defective, we’ll send you a new one immediately. We’ll pay for the shipping cost.
- For any other returns, the returned product must be unused and in its original packaging. Please contact us at email@example.com if you need to return a product. Shipping cost will be at your own expense.
- Food Gift boxes: if for any reason, you are or the recipient is not fully satisfied with the gift box, please send us an email at firstname.lastname@example.org within 72 hours of receipt, we will re-ship/replace your order, or provide store credit. The returned gift box must be unused and in its original packaging. We'll pay for the shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We do not accept any food returns after 72 hours from delivery date.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund (5 to 10 business days).
- If possible, Refunds may only be issued to the original form of payment. Your credit card company may take up to 10 additional business days to post the refund to your account.
- Food Gift box recipients may only return their gift for a gift card.
- Shipping and handling charges are non-refundable.
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to email@example.com