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FAQ

WHERE ARE YOU LOCATED?

South Florida

DO YOU SHIP TO CANADA OR MEXICO?

Not at this time

DO YOU SHIP TO OTHER COUNTRIES?

Unfortunately, not at this time.

DO YOU HAVE ANY BRICK AND MORTAR STORES?

At this time, we do not have any physic retail stores open to the public. Our building’s location is an office and a shipping warehouse.

HOW SHIPPING IS CALCULATED?

Shipping rates are calculated at checkout, using the most accurate method. We do not charge a handling or box extra-charge on any order. Orders of $79 or more of non-perishable foods are temporarily eligible for free ground shipping to the contiguous 48 states. 

WHAT CARRIERS DO YOU SHIP THROUGH?

We ship through UPS and USPS. 

WILL MY PERISHABLES SURVIVE TRANSIT?

We pack our boxes with freeze gel packs to keep cold the inside of the insulated container.

We schedule your shipment to avoid weekend transit, so it does not spend Saturday and Sunday in an unrefrigerated warehouse.

DO YOU SHIP TO APO AND OTHER MILITARY LOCATIONS?

Yes. We do ship to APO addresses through US Priority Mail. 

HOW DO I REDEEM MY GIFT CERTIFICATE?

To redeem a gift certificate follow the simple steps below: You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402. 

  1. Browse the store and add items to your cart as you normally would.
  2. Click the 'View Cart' link to view the contents of your shopping cart.
  3. Type your gift certificate code in to the 'Redeem Gift Certificate' box and click 'Go'.

DO YOU HANDLE CORPORATE GIFTS?  

Yes we do. Please visit our Corporate Gifts section to learn more