WHILE WE ALWAYS STRIVE TO DELIVER THE BEST, THERE ARE TIMES WHERE THINGS HAPPEN AND A CLAIM FOR A REFUND OR EXCHANGE NEEDS TO BE MADE.
PLEASE REFER TO OUR CLAIM POLICIES BELOW
Our guarantee
We stand behind the quality of the products we sell and want you to be satisfied with your experience.
Because many items are perishable or temperature-sensitive, our ability to resolve issues depends on prompt notice and documentation.
If something is wrong with your order
If your order arrives damaged, incorrect, or with a shipping-related issue, you must contact us within the timeframes stated in our Shipping & Handling Policy and provide clear photos of the product, internal packaging, external packaging, and shipping label.
We cannot guarantee outcomes or offer replacements/refunds for issues caused by circumstances outside our control, including:
- Incorrect or incomplete shipping address
- Missed delivery attempts, refusal of delivery, or packages left unattended after delivery
- Carrier delays, weather events, or other service disruptions
- Quality degradation or spoilage due to delayed receipt or improper storage after delivery
Approved claims are resolved at our discretion with a replacement, store credit, or refund, based on availability and the circumstances of the claim.
What is not covered
We cannot guarantee outcomes or offer replacements/refunds for issues caused by circumstances outside our control, including:
- Incorrect or incomplete shipping address
- Missed delivery attempts, refusal of delivery, or packages left unattended
- Carrier delays, weather events, or other service disruptions
- Quality degradation or spoilage due to delayed receipt or improper storage after delivery